- Terms and conditions
–——–Réservations———
A 30% deposit is required on booking and the balance must be settled directly on the boat. Any bank charges levied by the sending bank relating to transfers to PhoceaMekong must be paid by the Client/Agent.
———Alteration of Tours and Force Majeure———
Supplier reserves the right to alter
arrangements or cancel the operation of a schedule should it be
necessary for reasons beyond the control of the supplier. It is
essential to understand that in Cambodia local conditions are not always
predictable and such occurrences as weather extremes, low river water
level etc. can and do from time to time cause delays, frustrations and
diversions from the planned route. The company will do its best to
minimise inconvenience but cannot accept responsibility for matters
which are clearly beyond its control.
Very rarely, we may be forced by Force
Majeure such as a war, strike, riot, crime, or an event described by the
legal term “act of God” (such as flooding, earthquake, or volcanic
eruption) to change or terminate your arrangements after departure. If
this situation does occur, we regret we will be unable to make any
refunds (unless we obtain any from our suppliers), pay you compensation
or meet any costs or expenses you incur as a result.
———Complaints———–
If
there is cause for complaint whilst on holiday, then this must be
brought to the attention of the General Manager or his appointee who
will do their best to rectify the situation. It is unreasonable to take
no action whilst on holiday and then to send an Email of complaint upon
return. However, should the problem remain unsolved then a complaint
should be made in writing to the supplier within 28 days of the
completion of the holiday.
———Health ———–
Current
health advice should be sought at time of departure from a reputable
travel clinic or medical practice, but currently no vaccinations are
mandatory for travel to Cambodia.
———–Personal Insurance————-
PhoceaMekong
cruises is insured with the company “FORTE international insurance”, a
company recognized for its seriousness, including passenger liability.
However, it is always preferable that passengers are individually
insured. This travel insurance must cover personal accidents, medical
expenses, including evacuation and repatriation, cancellation of travel
and loss of personal effects.
————Passports and Visas————–
It
is your responsibility to ensure that you are in possession of all
necessary travel and health documents before departure. We regret we
cannot accept liability if you are refused entry into the country due to
failure on your part to ensure you have a valid travel document (such
as a passport) and the necessary visas.